Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

You are only eligible for return if the item is damaged/mislabeled. 

    To start a return, you can contact us at dissimilarmediums@gmail.com. 

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at dissimilarmediums@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Unfortunately, we cannot accept returns on sale items or gift cards, and stickers.


    Exchanges
    Our products are made to order, allowing us to reduce inventory and our overall carbon footprint. For this reason we do not accept exchanges. We have attached the sizing guide and pictures of the products to help our customers make the right choice when purchasing our products. Appreciate your understanding.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at dissimilarmediums@gmail.com.